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Masterpiece Travels

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Masterpiece Travels
Mary Kraemer
Palo Alto, California 94306

650-520-7688 | phone
650-520-7688 | cellular

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Masterpiece Travels

9 Reviews
ShopPaloAlto.com is not responsible for the content of any reviews or recommendations posted.

9 years ago
Stephanie Dill , a member from New Jersey,  wrote:
Rated: 
 
 
 
 
 
Mary has been booking trips for us for over 5 years now. We absolutely LOVE working with her!!!

She has booked several WDW trips and a cruise for us. We are never disappointed with the results. She aims to please and is always very helpful with any questions or concerns we have had in the past.

Mary always responds with her emails in a very timely manner and is always pleasant. She has lengthy knowledge and is very professional. Our favorite TA by far!

Currently, we are working with her again towards another vacation and will continue to do so time and time again!

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9 years ago
Masterpiece Travels , the Business Owner,  wrote:
One of the great pleasures of my business is getting to really know my clients and make a personal connection. That's been the case with Stephanie and her family, who I've gotten to know over the years, as we've planned numerous vacations. i love being part of her family's vacation planning process, and want to say a big "Thank YOU!" for being such a wonderful client!

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13 years ago
Melinda , a member from Palo Alto,  wrote:
Rated: 
 
 
 
 
 
Mary helped us plan our most recent visit to Walt Disney World, and it was fantastic! Mary helped us start to finish, and we had a wonderful vacation. We will always work with her to plan our WDW trips in the future, and we hope to someday go on a Disney Cruise, which we will obviously book through her!

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13 years ago
Masterpiece Travels , the Business Owner,  wrote:
It's always a special pleasure to work with passionate Disney fans to plan an amazing vacation, and every step of the way, your vacation brought a smile to my face, Melinda! I think I enjoyed it vicariously as much as you did, and I can't wait to plan future magical adventures with The Mouse! Thanks so much for your wonderful review!

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13 years ago
Jenny , a member from Palo Alto,  wrote:
Rated: 
 
 
 
 
 
I had a really complicated trip in which my teenage son was to fly alone to Colorado, meet my sister, and after a few days of vacation there, fly with her and her kids to Cincinnati. I was go from Cleveland to Cincinnati and from there fly home with my son. We wanted to minimize plane changes and stopovers for him but it was to a small airport and we had to work within a tight schedule. It was hard even to describe what we wanted to do, and I would never have figured out the flight and schedule Mary came up with. It required a knowledge of airline routes and schedules that few infrequent travelers have! It was amazing! Thank you, Mary!

A separate trip involved a last-minute trip to Palm Springs for Thanksgiving with extended family from LA. We needed a place that would be fun for a family of 6, with four kids under the age of 10, but also for grandparents and a teenager. And Thanksgiving dinner. Mary came through the week before Thanksgiving on spacious and affordable accommodations as well as a family-friendly restaurant with great food! Cheers!

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13 years ago
Masterpiece Travels , the Business Owner,  wrote:
When the Carnival Splendor was suddenly taken out of service last year for repairs, Jenny's family needed another vacation option quickly! I was delighted to help find a great alternative for their family reunion. That's the kind of personalized service I provide for my clients....and everybody is happy with the outcome!

Thanks for the opportunity for me to help your family enjoy time together, Jenny. It's such a pleasure to work with you!

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13 years ago
Kristen Lee , a member from Palo Alto,  wrote:
Rated: 
 
 
 
 
 
My mom treated our whole family to a Disney cruise to Alaska this summer. She wanted to go with her personal travel agent, and since she was paying, I didn't argue with her! It turns out that Mary still helped us with numerous issues with our cruise without charging us anything. Her advice was invaluable and incredibly helpful, and all 9 members of our traveling party benefited from her generosity and wisdom. I highly recommend Mary for all of your travel needs!

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13 years ago
Masterpiece Travels , the Business Owner,  wrote:
Whenever anyone goes on vacation, they should have the best experience possible. To be a great travel agent, it's not enough to just book staterooms on a cruise ship and consider it done. Making sure that people have the right staterooms, such as connecting ones for families, and in good locations is important. Equally important is considering the whole travel experience, including the special days in port. Those days can be great or...pretty bad when there's no help provided to find the great options.

So, I was really happy to help you enjoy the great options and make sure you had a terrific experience in Alaska, Kristen!

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13 years ago
Susan Graham , a member from Palo Alto,  wrote:
Rated: 
 
 
 
 
 
I called upon Mary's services when taking my daughter on a special Spring Break trip to Disney world. Having never been there before, the choices and options for theme parks and hotels were overwhelming. Mary made the process easy and enjoyable. She was so thorough in her planning and thought of all the things that would never had occurred to me. The package that Mary put together made the trip amazing!

Truly excellent customer service!

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13 years ago
Masterpiece Travels , the Business Owner,  wrote:
Planning Disney vacations is so much fun, and even moreso when I'm helping friends get ready to experience it for the first time! I don't know who had more fun, me planning the trip or you experiencing it (and I could enjoy it vicariously)!

Thanks so much for your praise, Susan, and I look forward to helping your family create wonderful vacation memories in the future!

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13 years ago
Karen , a member from San Jose,  wrote:
Rated: 
 
 
 
 
 
Mary's got a talent for just getting things just right. She stays on top of details and it pays off nicely. And, oh the deals she can find!

My Alaskan cruise in May was so affordable that I booked another Princess cruise to Cabo in December. She knows what works and doesn't work for me. And, she will for you, too!

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13 years ago
Masterpiece Travels , the Business Owner,  wrote:
I'm so happy to share my passion for cruising with you, Karen, and you've quickly learned to love the pleasures of unpacking once, visiting different destinations, and enjoying everything that the ship has to offer! I'm excited to hear about your upcoming trip to Mexico! Thanks so much for your wonderful praise!

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13 years ago
Pamela Price-Hawley , a member from Palo Alto,  wrote:
Rated: 
 
 
 
 
 
Mary planned our son and daughter-in-law's honeymoon to Greece and Italy and it was truly a pleasure to work with her! She had wonderful suggestions, everything went smoothly, and James and Kristy had a lovely trip.

I highly recommend working with Mary. She's a delight, knows exactly what she's doing, delivers what she promises and succeeded in surpassing my expectations.

Thanks again Mary!

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13 years ago
Masterpiece Travels , the Business Owner,  wrote:
I've been friends with Kristy and James for years, and it was an honor to be part of the planning process for the start of their Happily Ever After! I am glad to have wonderful affiliations in Greece and Italy to provide the best options to make such important memories. Thank you, Pam, for including me in the honeymoon planning! It's a pleasure to be a part of the family!

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13 years ago
Allen Hall , a member from Palo Alto,  wrote:
Rated: 
 
 
 
 
 
Mary arranged our last trip down to the land of Mouse. I knew exactly what I wanted, but didn't know how to do it, or have time to figure it out. Enter Mary...Wow. She nailed it. Found us accommodations that fit us to a T. She also gave us lots of travel and eating recommendations. The icing on the cake was her "how to attack the park" document. Tips from where to enter the park, what to avoid and how to work Fast Pass. She even responded to text message questions I had while in the park. Talk about customer service. You rock girl!

We had a great time! Next time we are on the go Mary will get the call.

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13 years ago
Masterpiece Travels , the Business Owner,  wrote:
Allen, it was my pleasure to share my love of Disney with you and your family! Making magical vacation memories is absolutely the best part of my job! I look forward to helping you plan your next travel--to Disney or to anywhere else your heart desires! Thanks for your kind words!

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13 years ago
Eric Schuur , a member from Palo Alto,  wrote:
Rated: 
 
 
 
 
 
I have used Mary Kraemer's services to arrange travel for two trips recently. Mary helped me set up a group travel trip with a scout group to Florida, finding both a great airfare and excellent ground transportation in Florida for our group of 12. She set up the ideal flight times for us and the airfares were competitive with the online fares. All of the travel arrangements came off without a hitch.

We have also used Mary's services to arrange a trip that we are going to be taking to Europe soon. We told Mary what we were looking for and she came back with excellent suggestions in a flash. Getting this trip arranged with Mary's help was a breeze.

We are very pleased with Mary's service and the prices are very good. We totally recommend Mary's awesome service!

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13 years ago
Masterpiece Travels , the Business Owner,  wrote:
Thanks so much, Eric! I appreciate being able to help you with your travel planning, and it's a pleasure to work with you! I look forward to helping make your future travels absolutely amazing!

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