Tub Room Descriptions
One Pine: Multi-Jetted Wood Tub, Sauna & Cold Plunge
Two Stones: Multi-Jetted Spa & Sauna
Three Trillium: Multi-Jetted Tiled Spa
Four Waterouzels: Multi-Jetted Tiled Spa
Five Fish: Multi-Jetted Tiled Spa
Six Dragonflies: Multi-Jetted Wood Tub, Steam & Cold Plunge
Seven Clouds: Treatment Room
Eight Stars: Multi-Jetted Spa, Sauna & Cold Plunge
Nine Bats: Multi-Jetted Spa, Steam & Cold Plunge
Hours & Rates
Day Rates – 8:30am to 5:30pm– Per Person/Per Hour
Tub Only 18.00
Tub with Sauna or Steam 23.00
Evening Rates – 5:40pm to Closing – Per Person/Per Hour
Tub Only 23.00
Tub with Sauna or Steam 28.00
Tub Room Discounts
○ Special Rate Card
Purchase at 100.00 minimum (in 50.00 increments) to receive discount
rates on hot tubs. Reserve by phone. Valid for one year. Call
650.462.2000
Reservations
Reservations can be made by phone for any of our services
We accept cash, check, Visa, Mastercard, American Express
Private hot tub rooms can be reserved by paying in advance in person or by phone. You can also hold
a reservation with a discount card or with current information held confidentially on file.
To reserve massage, skin care, and spa treatments, you must hold the appointment
with a charge card. We will keep your information
on file so all you need to do is keep it updated. We do not process your charge
until you arrive for your service.
There are often appointments available for the same day during the week. We would
recommend as much notice as possible to book all weekend appointments and spa
packages.
Cancellation Policies
We require a 12 hour notification to change or cancel a hot tub reservation. If
you cancel within this time we will try to fill your cancellation, but if we
cannot then we will charge you the minimum for the room. If you have paid in
advance for your tub reservation and we are able to fill your cancellation then we will put a
credit on file for you at Watercourse Way. There are no cash refunds or credit
card credits.
Cancellation time for massage is 24 hours. If
you cannot give us 24 hours we will try to fill your cancellation and if we cannot there is a
fee of $45.
Spa treatments and skin care require a 48 hour notice. If you cannot give us 48 hours we will
try to fill your cancellation, but if we cannot then you will owe 50% of the cost
of the treatment.
Group bookings and Spa packages require a 72 hour notice of
cancellation. The fee for no shows or late cancellations that we cannot
fill is 50% of the appointment booked.
Rules
Persons under 18 must be accompanied by an adult.
No smoking on premises.
The City of Palo Alto prohibits glass, food and alcohol on our premises.
To ensure the safety of our customers and to remain in compliance with
this ordinance all bags are subject to being inspected. If any customer
does not want their bag inspected we reserve the right to refuse
service.
Thank you for your cooperation.
If you are pregnant or have any health concerns, please consult your health care
provider before using the hot tub rooms.
We have accessible rooms for hot tubs, massage, skin care, and spa treatments.
Please let us know of any special needs when booking your appointments
Water Quality
In our efforts to provide the cleanest water for our clients, we use an
on-site saline generating system which creates the purest form of
chlorine from salt, right here at Watercourse Way.
