 13 years ago |
rpj2222 , a member from Palo Alto, wrote: |
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 I recently went to Nanoo to buy a baby gift for friends of mine who just had a baby. They live in a foreign country and I was planning on visiting next month. Unfortunately, right after I bought a dress (at $130) I found out that I had to cancel my trip. Therefore, I wanted to return the dress (I'm a single guy and have no need for baby clothes) but I read on the receipt that Nanoo has A NO RETURN POLICY (which is not particularly advertised, if at all, within the store). Within 24 hours of purchase I called Nanoo and spoke to the owner. The first words out of her mouth after I explained the situation were, "I've had a no return policy for 10 years". She was absolutely unwilling to offer a return even after I told her my situation. She is well within her right to have such a policy but this is BAD BUSINESS. Furthermore, she complained to me that she would lose a few dollars from the credit card company for a return (rather than treat a customer like she cared about my business). As I wrote above, this is BAD BUSINESS PRACTICE. The upshot of this experience: the owner of Nanoo will treat you well ONLY TO THE EXTENT THAT SHE CAN GET YOUR MONEY, not your satisfaction. 
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855 El Camino Real, Town & Country Village Suite 34
Palo Alto, California 94301
650-321-6266 | phone
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